Delivery options & project scope
Share your city, delivery address and project requirements with SOVA. Available delivery and installation options are confirmed for the specific location, product and site; service availability should not be assumed before confirmation.
The written quotation or order confirmation explains what is included, including transport, unloading, positioning, assembly and installation where applicable. Electrical connections, building works, ventilation and other site services are included only when expressly agreed.
Production & delivery timing
Timing depends on product availability, custom specifications, production requirements and the agreed destination. SOVA will confirm the expected schedule in writing before you proceed. Custom sauna rooms may require a different schedule from ready-made equipment or accessories.
Delivery and installation may take place on different dates. We will coordinate access and appointment details with the designated contact, and inform you of expected delays or changes that materially affect the agreed schedule.
Charges & special handling
Delivery and installation charges are stated in the agreed quotation. The amount may depend on the location, load size, site access and scope of work. Review the itemised costs before confirming your order.
Tell us about stairs, narrow entrances, lifting requirements, restricted loading areas or building access rules before the appointment. Any additional handling or change in scope will be discussed and priced for approval before it is carried out.
Prepare the site before arrival
Provide accurate measurements, current photos and available drawings. Keep the route from unloading to the installation area clear, and confirm doorways, lift capacity and any booking or access permissions needed for your building.
The space must be ready for the agreed equipment and installation plan. Flooring, clearances, electrical supply, ventilation and any wet-area requirements should be checked against the selected product instructions and confirmed project requirements.
Use qualified professionals for electrical and other regulated works. Do not select a power supply or connect a heater based only on general website information; the requirements depend on the actual equipment.
Receiving & checking your delivery
Arrange for an authorised person to receive the delivery. Check the delivered items against the order and note any visible damage, missing items or packaging concerns with the delivery team where possible. Keep the delivery paperwork and take photos of any issue.
Contact SOVA promptly if something is not right, including issues discovered after unpacking. Do not install or operate equipment that appears damaged or unsafe. Signing for delivery does not waive statutory rights relating to a defect.
Installation & handover
Where installation is part of your order, the work follows the agreed specifications and site responsibilities. Changes requested on site should be reviewed with SOVA before work outside the confirmed scope begins.
At handover, review the completed scope, note any outstanding items and ask about the operation and care of your selected equipment. Keep the supplied instructions and warranty documents, and use the sauna only after the required checks and connections are complete.
Appointment changes & delays
If your site will not be ready or access changes, contact SOVA as early as possible to discuss rescheduling. Any proposed storage, repeat-delivery or additional visit charge must be explained and agreed according to the order terms.
If delivery or installation is delayed, SOVA will discuss the revised plan and the options available under the agreement and applicable law. Mandatory cancellation and refund rights remain unaffected.
Care & support after installation
Follow the equipment instructions for safe operation, cleaning and routine care. Warranty coverage, maintenance arrangements and spare-parts support are confirmed for the selected products and project rather than assumed to be identical for every order.
For support, send your order reference, a description of the issue and relevant photos. SOVA will advise on the next step and whether a technical review or site visit is needed.